Communications Hub
Shared inbox
Shared inbox in BisHub helps teams sharing responsibility for customer communication. BisHub shared inbox workflows help teams review customer conversations together and connect them to operational records.
The problem
Calls, texts, emails, voicemails, and follow-up become hard to manage when each person owns a separate channel.
How it works
- Step 01
Capture the record
Start from the customer, job, file, message, invoice, payment, or team activity that creates the need for shared inbox.
- Step 02
Connect the workflow
Shared inbox stays tied to related BisHub records instead of becoming a disconnected tool or spreadsheet.
- Step 03
Review and improve
Use status, activity history, reporting, and related modules to see what happened and what needs attention next.
What's included
SMS inbox
SMS inbox is part of the connected communications hub workflow inside BisHub.
Email inbox
Email inbox is part of the connected communications hub workflow inside BisHub.
Call context
Call context is part of the connected communications hub workflow inside BisHub.
Voicemail context
Voicemail context is part of the connected communications hub workflow inside BisHub.
Customer timeline
Customer timeline is part of the connected communications hub workflow inside BisHub.
Team visibility
Team visibility is part of the connected communications hub workflow inside BisHub.
Why teams choose this
- Reduce communication silos.
- Let office and field teams share context.
- Connect conversations to leads, jobs, invoices, and bookings.
- Improve customer follow-up.
Use cases
Daily operations
Use shared inbox while managing active customers, jobs, team activity, files, invoices, and payments.
Manager review
Review progress, exceptions, activity, and reporting without chasing disconnected notes.
Growing teams
Keep the workflow structured as more people, records, service areas, and customers are added.
Works well with
Frequently asked
Is shared inbox active in BisHub?
Yes. Shared inbox is treated as an active BisHub capability and is connected to the surrounding business workflow where relevant.
Does it connect to invoices and payments?
Where billing is involved, BisHub connects the workflow to estimates, invoices, online payments, payment tracking, and financial reporting.
Does it connect to customers and projects?
Yes. BisHub is built around connected clients, leads, projects, work items, files, communication, invoices, payments, and reports.
Can managers control access?
Yes. Role-based permissions, organization isolation, activity history, and audit logs help teams control who can view or change records.
Can this support field and office teams?
Yes. BisHub workflows are mobile-ready for field users and structured for office review, reporting, and follow-up.
How should a team start using it?
Start with current records and the workflow causing the most delay, then connect related modules such as clients, projects, files, invoices, payments, and reports.
Try Shared inbox
Free for small teams. Activate it on your account in one click.