Communications Hub
SMS inbox
SMS inbox in BisHub helps teams texting customers about jobs, bookings, invoices, and updates. BisHub SMS inbox workflows connect text conversations to customers, leads, bookings, jobs, invoices, and shared team visibility.
The problem
Text messages create operational risk when they sit on personal phones instead of customer and work records.
How it works
- Step 01
Capture the record
Start from the customer, job, file, message, invoice, payment, or team activity that creates the need for SMS inbox.
- Step 02
Connect the workflow
SMS inbox stays tied to related BisHub records instead of becoming a disconnected tool or spreadsheet.
- Step 03
Review and improve
Use status, activity history, reporting, and related modules to see what happened and what needs attention next.
What's included
SMS threads
SMS threads is part of the connected communications hub workflow inside BisHub.
Customer context
Customer context is part of the connected communications hub workflow inside BisHub.
Lead context
Lead context is part of the connected communications hub workflow inside BisHub.
Booking context
Booking context is part of the connected communications hub workflow inside BisHub.
Project context
Project context is part of the connected communications hub workflow inside BisHub.
Invoice context
Invoice context is part of the connected communications hub workflow inside BisHub.
Why teams choose this
- Keep customer texts visible to the right team.
- Tie text updates to operational records.
- Reduce missed schedule and payment messages.
- Support AI SMS summaries and follow-up.
Use cases
Daily operations
Use SMS inbox while managing active customers, jobs, team activity, files, invoices, and payments.
Manager review
Review progress, exceptions, activity, and reporting without chasing disconnected notes.
Growing teams
Keep the workflow structured as more people, records, service areas, and customers are added.
Works well with
Frequently asked
Is SMS inbox active in BisHub?
Yes. SMS inbox is treated as an active BisHub capability and is connected to the surrounding business workflow where relevant.
Does it connect to invoices and payments?
Where billing is involved, BisHub connects the workflow to estimates, invoices, online payments, payment tracking, and financial reporting.
Does it connect to customers and projects?
Yes. BisHub is built around connected clients, leads, projects, work items, files, communication, invoices, payments, and reports.
Can managers control access?
Yes. Role-based permissions, organization isolation, activity history, and audit logs help teams control who can view or change records.
Can this support field and office teams?
Yes. BisHub workflows are mobile-ready for field users and structured for office review, reporting, and follow-up.
How should a team start using it?
Start with current records and the workflow causing the most delay, then connect related modules such as clients, projects, files, invoices, payments, and reports.